गोपनीयता नीति

SwiftCart operates the website www.swift-cart.co.in. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit our store, make a purchase, or interact with our services, in accordance with the Information Technology Act, 2000, and applicable Indian data protection rules.

Information We Collect

We collect personal information necessary to fulfill your orders, provide customer service, and improve your shopping experience:

  • Personal Identification Details: Name, shipping address, billing address, phone number, and email address.

  • Transactional Information: Order details, purchase history, and payment status (note: full credit card or bank credentials are processed securely by PCI-DSS compliant third-party payment gateways and are never stored on our servers).

  • Technical Data: IP address, browser type, device details, operating system, and browsing behavior on our platform via cookies and web beacons.

How We Use Information

Your information is used strictly for legitimate business operations, including:

  • Processing, fulfilling, shipping, and managing your orders.

  • Sending order confirmations, tracking details, and transactional updates.

  • Providing customer support and responding to inquiries or refund requests.

  • Detecting, preventing, and mitigating fraudulent or unauthorized transactions.

  • Complying with statutory tax, accounting, and legal obligations under Indian law.

Cookies and Tracking Technologies

We use cookies to maintain your active shopping cart, analyze site traffic, remember your preferences, and optimize overall site performance. You can choose to disable cookies through your browser settings, though doing so may affect certain functions of our storefront.

Third-Party Services

We share limited personal information with trusted third-party service providers solely to facilitate our operations:

  • Logistics Partners: Courier and fulfillment services (e.g., Delhivery, Shiprocket, Blue Dart) to deliver your parcels.

  • Payment Processors: Secure gateways (e.g., Razorpay, Cashfree, Paytm) to process payments safely.

  • Analytics & Infrastructure: E-commerce platforms like Shopify and web performance tools.

All third-party partners are bound by confidentiality agreements and are prohibited from using your data for any unauthorized purpose.

Data Security

We enforce industry-standard technical and organizational security measures—including SSL encryption—to guard your personal data against loss, misuse, unauthorized access, or disclosure.

Customer Rights

Under Indian privacy regulations, you have the right to access, correct, or update your personal data stored with us. You may also request the deletion of your account or opt out of promotional communications at any time by contacting our support team.

Contact Information & Grievance Redressal

In accordance with the Information Technology Act, 2000 and Rules made thereunder, the contact details of our Grievance Officer and customer care team are provided below:

  • Store Name: SwiftCart

  • Email Address: info@swift-cart.co.in

  • Customer Care Contact: +91 9044750781

  • Business Address: Lucknow, India